First Call Urology – Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

First Call Urology ("First Call Urology," "we," "us," or "our") is committed to protecting the privacy and security of your personal information and protected health information ("PHI"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or engage in telehealth care with First Call Urology.

This Privacy Policy is intended to comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), its implementing regulations, and applicable state privacy and telehealth laws in the jurisdictions we serve.

Section 1: Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name, date of birth, contact information (email, phone number, mailing address)
  • State of physical location
  • Account login credentials (if applicable)

b. Health and Medical Information (PHI)

  • Health history, symptoms, diagnoses, and treatment information
  • Intake questionnaires and assessment responses
  • Telehealth visit documentation
  • Prescriptions and care plans

c. Technical and Usage Information

  • IP address and device identifiers
  • Browser type, operating system, and access timestamps
  • Website interaction data collected through cookies or similar technologies

Section 2: How We Use Your Information

We use your information to:

  • Provide, manage, and coordinate urology and telehealth services
  • Verify eligibility and jurisdictional compliance
  • Schedule appointments and process payments
  • Communicate with you regarding care, services, and administrative matters
  • Improve website functionality and service quality
  • Comply with legal, regulatory, and professional obligations

Section 3: HIPAA Compliance and Use of PHI

First Call Urology is a covered entity under HIPAA. We use and disclose PHI only as permitted or required by HIPAA, including for:

  • Treatment
  • Payment
  • Healthcare operations
  • Legal and regulatory compliance

We do not sell PHI or use it for marketing purposes without required authorization.

Section 4: How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information and PHI, including:

  • Secure electronic health record (EHR) and telehealth platforms
  • Role-based access controls and authentication
  • Encryption of data in transit and at rest where applicable
  • Workforce training on privacy and confidentiality obligations
  • Ongoing monitoring and risk management practices

Section 5: Sharing and Disclosure of Information

We may share information only as permitted by law, including with:

  • Licensed healthcare providers involved in your care
  • Business associates who support our operations under HIPAA-compliant agreements
  • Payment processors and billing partners
  • Regulatory authorities as required by law

We do not share information with third parties for advertising or non-healthcare purposes.

Section 6: Telehealth and Jurisdictional Safeguards

Telehealth services are provided only when patients are physically located in jurisdictions where First Call Urology and its clinicians are licensed. Patient location is verified during intake and reconfirmed at the time of service to ensure compliance with state licensure and privacy laws.

Section 7: Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access and obtain a copy of your medical records
  • Request correction of inaccurate information
  • Request restrictions on certain uses or disclosures
  • Receive an accounting of disclosures
  • File a complaint regarding privacy practices

Requests may be submitted using the contact information below.

Section 8: Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and user experience. These technologies do not collect PHI and may be disabled through browser settings.

Section 9: Children's Privacy

We do not treat children. All of our patients are over the age of 18. We do not knowingly collect personal information from children.

Section 10: Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

Section 11: Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

First Call Urology
Email: contact@firstcallurology.com
Website: https://www.firstcallurology.com